Registration Papers
Windy City Pups (WCP) sell puppies on behalf of their breeders. There are situations in which we do not receive registration papers upon puppy acquisition. 99% of the time we have the registration papers within 14 days. There can be unusual situations in which the breeders are unable to provide us registration papers and/or the registration firm is backed up and will need extra time to send out registration. In such cases we have no control on the outcome as we aren’t the actual breeder. If registration papers are very important to you, please call and verify we do have them prior to shipping your puppy or picking up. Most customers are buying for a family pet, so registration papers aren't necesarrily a requirement for ownership. If we don’t have registration papers when puppy is being tendered we cannot guarantee the puppy will have papers.
Date of birth on registration papers will always be the correct DOB. When waiting on papers, breeders can sometimes provide us dates of birth (DOB) written/verbally and a mistake can happen. The DOB on the printed out registration form is correct and the DOB received at time of purchase is approximate until the physical registration papers are in hand with one of our team members.
WCP has no affiliation with AKC, ACA, NPCR or CKC and take no responsibility for their actions or lack thereof.
Refunds
All refunds are processed within 15 days of request; the process can take up to 10 days to post to your financial institution. We do not offer refunds for retro-active vet bills, pet returns nor shipping charges as all sales are final. We only offer a replacement puppy per our warranty.
Coupons
Coupons are occasionally advertised on advertising sites we use. The shipping codes must be entered at the time of purchase. It does NOT automatically compute for you. Refunds will NOT be made on orders entered without the code. Before running a credit card payment, you will be given a total.
Health Certificates
All puppies that are sent via airlines have a health certificate. We are required by the airlines to have this upon tendering the puppy at the airport. If you lose or misplace the pink health certificate, please send us an email or call us. We can supply a computerized shot record. Please allow us up to 3 days to provide you this information.
Weight Guarantee & Use of the term "TEACUP"
WCP uses the term "TEACUP" to refer to smaller breed puppies. If you are searching for a dog with a specific size, please purchase one of our puppies where we may offer a specific weight guarantee. The term "TEACUP" does not mean that the puppy stays under a specific weight at full grown size.
Hereditary And Congenital Disorders
All puppies are checked by Veterinarians for hereditary and congenital disorders before leaving our care. The parents of the puppies have also been checked to be free and clear of any disorders. Small breed puppy are prone to disorders such as knee failure and liver failure. Though the risk is minimal, small breed puppies can have a slightly increased amount of genetic disorders due to their small make-up.
Legal Jurisdiction
When purchasing your new puppy from WCP we ask that you agree to our warranty policy in its entirety before checking out. As a part of our guarantee you understand any civil action against WCP must take place in the state of Illinois.
